We need to verify your information before you can join the community, publish a storage solution, rent, or contact an accommodation.

These checks exist to maintain and guarantee the security and protection of our community.

They are required by law as part of a Know Your Customer (KYC) process.

We will never share your data; we use it solely to verify your identity.

Check out the next steps to join our community. 

Conoce los primeros pasos para comenzar a ser parte de SpotMe. Puedes convertirte Rentero o Anfitrión.

Welcome to SpotMe!

Primeros pasos para convertirte en Anfitrión o Rentero. Bienvenido a la comunidad SpotMe.

Welcome to the SpotMe community! The first step to joining our community is to create your account. Then, you can host or rent storage solutions.

Do you need help signing in? You can reset your password to reaccess SpotMe.

If you need to change your email address or can't reset your password, please contact Customer Service for further assistance.

How do I deactivate or delete my account?

We're sorry to see you go. If you've decided to leave the SpotMe community, you need to follow these steps:

When creating an account on SpotMe, each user or member must undergo a verification process that includes official identification, phone number, and email address. These steps contribute to creating a safe community.

When you create your account on SpotMe, we will automatically email the address you provided. If you can't find the email check your "Spam" folder. 

When you create your account on SpotMe, you must verify your phone number to view your messages in the corresponding section.

For security, before Hosts and Renters can send messages through the SpotMe community, they must go through this verification process. Additionally, SpotMe uses your number to send you an SMS when you have a new message on your profile. If you're a Host, you'll also receive a message when there's a rental request for your listings.

To verify your phone number, you need to:

During the verification process of your SpotMe account, you'll need to confirm your email address, phone number, and official photo identification. This procedure is carried out for the safety of all community members and is a mandatory requirement for both Hosts and Renters.

We use state-of-the-art technology used by other companies worldwide for this verification process. Your data is processed securely and won't be shared with anyone. You can verify your profile using a passport or a voter ID card (Credencial para Votar INE).

During an active reservation, the Host receives payment for the rent of their spot at the end of the 30-day period. Enter your bank account details, and you'll receive your money every month.

Additionally, as a Host, you can easily view past payments and pending payments.

Note: If you're new to SpotMe, switch to the Host view within your Profile to access this menu.

How do I find my Payment History as a Renter?

At the beginning of each 30-day rental period, SpotMe will automatically charge the credit card provided by the Renter. Don't worry; we ensure that payments are completed on time.

Our Renters can quickly check their Payment History to see all completed transactions.

Note: Remember to keep your information updated to avoid any issues.

Learn how to manage your profile on SpotMe.

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