My Profile

How to set up a Profile on SpotMe?

Welcome to the SpotMe community! The first step to joining our community is to create your account. Then, you can host or rent storage solutions.

How do I create an account on SpotMe?

1. Go to spotme.mx.
2. Go to the "Log In" section at the top right.
3. Complete your information.
4. Read our Terms of Service and check the box to accept them.
5. Click on "Create Profile."

How do I reset my password or email?

Do you need help signing in? You can reset your password to reaccess SpotMe.

1. Go to the "Reset Password" section.
2. Enter the email address you registered.
3. Click on "Send Email."
4. You will receive an email with steps to reset your password.

If you need to change your email address or can't reset your password, please contact Customer Service for further assistance.

How do I deactivate or delete my account?

We're sorry to see you go. If you've decided to leave the SpotMe community, you need to follow these steps:

Deactivate your account:

1. Contact our customer support and request the deactivation of your account.
2. By choosing this option, you can take some time off, and when you decide to come back, request to reactivate your account.

How to delete your account?

1. Log in to your profile.
2. In the left menu, click on "Private Information."
3. Under "Personal Identification," click on "Delete Account."
4. Once the pop-up window appears, you must complete additional steps before deleting your account.
5. After completing the process, your account and all ad information and history will be deleted.

How do I verify my email address?

When creating an account on SpotMe, each user or member must undergo a verification process that includes official identification, phone number, and email address. These steps contribute to creating a safe community.

When you create your account on SpotMe, we will automatically email the address you provided. If you can't find the email check your "Spam" folder.

How do I verify my phone number?

When you create your account on SpotMe, you must verify your phone number to view your messages in the corresponding section.

For security, before Hosts and Renters can send messages through the SpotMe community, they must go through this verification process. Additionally, SpotMe uses your number to send you an SMS when you have a new message on your profile. If you're a Host, you'll also receive a message when there's a rental request for your listings.

To verify your phone number, you need to:

1. Visit your profile.
2. Add your phone number.
3. Click on "Verify."
4. Wait for an SMS with the verification code to be sent to your phone and enter it on SpotMe.
5. Click on "Verify" again.

You're ready to send messages on SpotMe!

How do I verify my official ID?

During the verification process of your SpotMe account, you'll need to confirm your email address, phone number, and official photo identification. This procedure is carried out for the safety of all community members and is a mandatory requirement for both Hosts and Renters.

We use state-of-the-art technology used by other companies worldwide for this verification process. Your data is processed securely and won't be shared with anyone. You can verify your profile using a passport or a voter ID card (Credencial para Votar INE).

Where do I find payments as a Host?

During an active reservation, the Host receives payment for the rent of their spot at the end of the 30-day period. Enter your bank account details, and you'll receive your money every month.

Additionally, as a Host, you can easily view past payments and pending payments.

How do I find my Payment History?

1. Log in to your Profile.
2. Go to the "Payment History" section in the left menu.
3. Now, you can see all pending, transferred, and scheduled payments.

Note: If you're new to SpotMe, switch to the Host view within your Profile to access this menu.

How do I find my Payment History as a Renter?

At the beginning of each 30-day rental period, SpotMe will automatically charge the credit card provided by the Renter. Don't worry; we ensure that payments are completed on time.

Our Renters can quickly check their Payment History to see all completed transactions.

1. Log in to your Profile.
2. Go to the "Renter's Payment History" section in the left menu.
3. You can view all movements, such as charges, refunds, or additional charges.

Note: Remember to keep your information updated to avoid any issues.