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FAQs
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Articles in FAQs
Disputes and PROFECO
How dispute mediation works on SpotMe Now (Anexo A): 5 steps, helpful evidence, your right to PROFECO, and the difference vs SpotMe Pro/Traditional.
CFDI Invoice: How to Request It
How to request and download your CFDI on SpotMe Now: individual or company option, Host deadlines, and where to find it in your dashboard.
Refund Policy (plain language)
How refunds work on SpotMe Now: what gets refunded, who executes (the Host, not SpotMe), deadlines, and what to do if they don’t comply.
What is SpotMe Pro?
SpotMe Pro (Anexo B): off-Site operation for high-value rentals with an affiliated broker. When it applies, what changes, and how to request it.
What is SpotMe Traditional?
The SpotMe Traditional model (Anexo C): lead generation for professional self-storage operators. What it means for Depositantes and Operators.
Cancellations and Refunds
Cancellation rules on SpotMe Now: 24-hour window, notice periods (3 days for Depositante / 30 days for Host), pro-rated calculation, and refund process executed by the Host.
Frequently Asked Questions
The most common SpotMe questions, organized by topic: products, cancellation, invoicing, disputes, payments, Chubb coverage, and verification.
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