Are the Renters and Hosts on SpotMe trustworthy?

Yes, all SpotMe community members must undergo a rigorous identity verification process.

Anyone who wishes to join the community and use the platform must comply with this requirement to guarantee everyone's trust and security.

Our priority is security and transparency among all users; we take the measures implemented to maintain a reliable experience for everyone very seriously.

How do I know what items will be stored in my spot?

During the reservation process, the Renter must share photos showing the items they want to store in your spot. As a Host, you can accept or reject any reservation depending on the items the Renter wants to store. 

Can anyone work or reside in the advertised spots?

No. To ensure your confidence and comfort, working or living in the spaces published on SpotMe is prohibited. 

All spots on our platform are intended exclusively for storing items or objects, thus ensuring a suitable environment for safe leasing.

Our priority is to offer a reliable and transparent experience for all community members.

Is it safe to make payments through SpotMe?

Our top priority is the security of your payments and transparency during transactions. We use secure servers and cutting-edge technology to encrypt your personal data end-to-end.

Your card data is encrypted, and no one can access it. SpotMe uses Stripe, a gateway that meets all PCI requirements. You can rest easy knowing that your payments are always processed securely. 

The system automatically charges month after month, ensuring that your payments are processed promptly. We will notify you if a reservation is canceled.

Is my personal data shared with other members?

No. Your data is kept secure and private; no one can access it. We recommend that you do not share any confidential information with other users and only communicate through our platform; this will help us keep the platform and transactions secure.

If I have an inconvenience, can I contact you?

Yes. We offer customer service Monday through Friday from 9:00 a.m. to 6:00 p.m., ready to help you with any situation.

Check out everything we do to guarantee our user's security and trust. 

Conoce todas las medidas que tomamos para asegurar tu confianza como Anfitrión o Rentero.

Security and Trust within the SpotMe community

Seguridad y Confianza en la comunidad SpotMe

When creating an account on SpotMe, each user must undergo an identity verification process, including official identification, phone number, and email. These steps contribute to making our community safer.

We will automatically send an email to the address you provided when you created your profile. You should open it and follow the steps to verify the email.

If you can't find the verification email, you can check your spam folder or request a new one as follows:

When you register on SpotMe, we will ask for your phone number to verify your identity and ensure the entire community's safety.

SpotMe uses your number to send you an SMS when you have a new message on your profile or, if you are a Host, to receive a message when there is a rental request for your listings.

If you don't receive the verification SMS, you can request it again as follows:

During the verification process, we will ask for a photo of an official identification, which will help us confirm the identity of all our users, Renters and Hosts. We use state-of-the-art technology employed by top companies for this procedure.

The required identification can be a passport or voter ID (INE).

Remember that we will not share your personal information with anyone; it will solely be used to validate your profile.

Stripe is a PCI-compliant payment gateway using cutting-edge tools and practices to ensure security and trust. Thousands of businesses worldwide, such as Amazon and Facebook, use it. Using Stripe, SpotMe does not store personal information on our platform.

If you believe that a user of the SpotMe platform is misusing our service, please let us know. You can do so by following these steps:

We appreciate your contribution to making SpotMe a safer community.

If you notice that one of the listings published on our platform does not comply with SpotMe's Terms of Service, you can report it. Reasons for reporting include but are not limited to the description not matching the images, unreliable information, or any other suspicious detail. This helps us and the entire community of Renters and Hosts.

We will review your report and take appropriate action if necessary. We greatly appreciate your help; it allows us to keep our platform secure and reliable.

At SpotMe, the safety of the community is our number one priority. We offer various policies and implement different measures so that all members feel safe and confident leaving their belongings in the spots they book through our platform.

To ensure the well-being of all our users, both Renters and Hosts, we have thorough identity verification controls, including email and phone number verification. You must complete these three requirements to send messages or post a listing on SpotMe.

As a Renter, you can send messages to any Host before requesting a reservation for a spot; this facilitates smooth communication, answers any doubts, and ensures that the space is a good fit for storing your belongings.

Click "Contact Host" to send a message once you select the storage you're interested in.

We prioritize having a harmonious community where there is trust and security between Renters and Hosts in every transaction. For this reason, we have Terms of Service, which protect all users.

Hosts receive the corresponding payment for the month's rent 30 days after Renters retrieve their belongings. This way, we protect Renters' belongings at all times.

How do we create a safe environment at SpotMe?

We recommend that all Hosts check the profiles of potential Renters before approving booking requests. You can learn more about each applicant by reading their biography or reviews. If a Renter has not been verified, you can request that they undergo this process.

One of our top priorities is always to keep your confidential information safe. Therefore, SpotMe does not store your payment information in transactions. We use Stripe,  a secure, encrypted, and PCI-compliant gateway that stores this data outside of SpotMe. 

We have a payment protection process on our platform to support all our hosts. This process entails ensuring payment to Hosts in the unlikely event that a Renter fails to pay. The protection applies as long as the Renter's items remain in the accommodation and protects you for a maximum of two months. Refer to our Terms of Service for more information.

Why can't I use cash, checks, or a different payment platform?

SpotMe is not your typical classified ads site. We work to connect Hosts with Renters and protect both parties. We can handle payment issues, abandoned items in rental accommodations, and users who violate our Terms of Service. 

Hosts do not need to worry about requesting payments; they only need to provide their bank account details and await the deposit notification. Renters can input their credit card details, and automatic charges will be made during the rental period.

What should I do if someone asks me to make payments or transactions outside SpotMe?

Making or receiving payments outside of the SpotMe platform is not secure. Additionally, doing so negates the protections outlined in our Terms of Service and the Host and Renter Guarantee.

If someone on our platform asks you to make or receive a payment outside of SpotMe, we strongly advise against it.

We take the security of all community members seriously and strive to create a secure platform to eliminate payment issues other platforms have. 

We encourage you to report any member who requests payment or receipt of payment outside of SpotMe, whether by check, cash, transfer, or any other available service. We will investigate and take necessary measures to prevent it from happening again.

How does SpotMe guarantee your security and trust?

Consulta las medidas de seguridad que tomamos para garantizar tu confianza en SpotMe.

Security and Trust 

Medidas de seguridad que tomamos en SpotMe

⁠
Explore the measures we implement at SpotMe to uphold and ensure the trust and safety of all our users.


Todos los Anfitriones y Renteros pasan por un proceso de verificación de identidad.

Discover the measures we implement to uphold and secure the trust and safety of SpotMe users. All Hosts and Renters undergo an identity verification process. 

Conoce todas las medidas de seguridad que utilizamos en SpotMe para garantizar tu confianza. 

Seguridad y Confianza

Security and Trust within the SpotMe community

Security and Trust

Security and Trust Information

Explora por categoría

Anfitriones

Renteros

Preguntas Frecuentes

Acerca de Nosotros

Seguridad

Mi Cuenta