Procedure for theft at a SpotMe Space: police report, documentation, notification, Chubb claim, and liability under Anexo A §14 for Host and Depositante.

If theft, burglary, or any criminal event occurs at a Space rented through SpotMe, there is a defined procedure. This page summarizes what to do whether you’re the Depositante (renter) or Host, and how Chubb coverage fits if you enrolled.

What you need to know about Host liability (Anexo A §14):

To protect yourself under Anexo A §14, you must complete the following steps:

If you complete these steps, Anexo A exempts you from theft liability. If you do NOT complete them, you could be considered liable even if you did not participate in the crime.

The Depositante who enrolled in optional Chubb coverage when booking can file a claim directly with Chubb Seguros México:

Per Anexo A §13, we don’t manage claims, don’t mediate with Chubb, and don’t represent the insured. Coverage, deductibles, exclusions, and response to the claim are defined by Chubb under their general conditions.

Pasos a seguir si ocurre un robo en un Espacio SpotMe: denuncia ministerial, notificación a la otra parte y a SpotMe, reclamación Chubb y responsabilidad bajo Anexo A §14.

What to Do If You’re Robbed