How dispute mediation works on SpotMe Now (Anexo A): 5 steps, helpful evidence, your right to PROFECO, and the difference vs SpotMe Pro/Traditional.

SpotMe offers a five-step dispute mediation process for SpotMe Now rentals (Anexo A). The goal: resolve conflict between Host and Depositante in a structured way before it escalates to formal consumer-protection authorities.

mediation applies only to SpotMe Now operations. SpotMe Pro (Anexo B) and SpotMe Traditional (Anexo C) rentals are governed by contracts negotiated with the specialist or broker; SpotMe does not mediate those disputes.

Complete process details and timing per step at 

before opening a formal dispute, try to resolve it directly with the other party via Site messages. If no agreement is reached, SpotMe mediation is the next step.

You can exercise your right to go to the Federal Consumer Protection Agency (PROFECO) at any time. SpotMe’s mediation process does not replace or limit that right. SpotMe commits to cooperating with information and documentation that PROFECO may request.

Proceso de mediación de disputas en SpotMe Now: reporte, revisión, propuesta, acuerdo y escalamiento a PROFECO. Cobertura, evidencia útil y derechos del consumidor.

Disputes and PROFECO