Three cancellation scenarios for Depositantes: within 24 hours, mid-month after payment, or when the Host cancels you. What you receive and when.

Cancellation is easy, but how much you get back depends on when you cancel and who initiates it. This guide covers the three most common scenarios for Depositantes on SpotMe Now.

cancellation is only valid when done from your dashboard at spotme.mx. WhatsApp, email, or voice messages don’t count as formal notice.

Scenario 1 — You cancel within 24 hours

If you cancel before 24 hours pass from when the Host confirmed the booking, and you haven’t yet occupied the Space, you get 100% of the price back — minus Stripe’s processing fee, which is non-refundable.

It’s the friendliest window: SpotMe asks the Host to return everything they received, including the Tarifa de Servicios. Our only retention is Stripe’s technical charge.

Scenario 2 — You cancel mid-month after paying

If you’ve started the period and decide to move out before the month ends, you receive a pro-rated refund for unoccupied days.

The calculation runs from the effective move-out date to the last day of the month you already paid. You need to give at least 3 calendar days notice.

If the Host ends the operation, they must give you 30 calendar days notice. You can keep using the Space until that date.

If they cancel without respecting those 30 days, they must pay you within 7 calendar days:

Yes: that is the only situation where the processing fee is refunded. 

It’s a guarantee that your Host thinks twice before leaving you without a Space without proper notice.

On SpotMe Now, the refund is issued directly by the Host, not by SpotMe. The flow is:

Maximum deadline is 30 calendar days from move-out. If the Host fails, SpotMe can apply compensation against funds the Host has pending on the platform.

If you don’t receive your refund, find a discrepancy in the amount, or the Host doesn’t respond, open a dispute with SpotMe from your dashboard. The case enters the 5-step mediation process with the right to escalate to PROFECO if unresolved.

Tres escenarios de cancelación para Depositantes SpotMe Now: 24 horas, mitad de mes y cancelación por el Anfitrión. Cómo se calcula el reembolso y cómo llega a tu cuenta.

Cómo llega el dinero a tu cuenta

Paso 1

Al cancelar, SpotMe captura tu CLABE bancaria para que el Anfitrión pueda transferirte.

Paso 2

SpotMe calcula el monto a reembolsar y le avisa al Anfitrión con tu CLABE y un checklist.

What Happens If I Cancel?