Identity verification, optional Chubb coverage, damage liability scope (Anexo A §14), theft procedures, and best practices to protect your Space.

Your Space’s security and operational peace of mind come from several layers: the operation you manage, the protections the Depositante can buy when renting, the Anexo A rules that delimit responsibilities, and the support processes SpotMe offers. This page summarizes it all from the Host’s perspective.

Before operating, SpotMe verifies the identity of Hosts and Depositantes. This includes official ID (INE or passport) and proof of address. For Hosts, RFC and bank details are also validated to process payments.

"Verified Host" or "Verified Depositante" means SpotMe reviewed those documents. It is not a criminal background check or credit verification.

SpotMe is a distribution channel for Chubb Seguros México: when the Depositante books, they can purchase monthly coverage issued by Chubb at checkout. The policy is issued by Chubb, and claims are managed by Chubb directly.

For the Host, the most relevant coverage is:

Coverage is optional for the Depositante. More info at 

 SpotMe does not issue policies, does not cover claims, does not manage reclamations. That role belongs to Chubb. Anexo A §13 makes this explicit: each User is responsible for buying their own insurance if they choose to.

SpotMe recommends Hosts buy their own insurance to protect the Space itself (not the Depositante’s contents). It is the Host’s sole responsibility to decide what coverage to buy; SpotMe does not act as an intermediary.

Your liability for stored goods (Anexo A §14)

As Host, you are liable for damage or loss of goods only when such damage is the direct consequence of your fault or negligence, or of people residing or present at the Space at your invitation.

You don’t have an absolute custody obligation or obligation of result — only an obligation of reasonable diligence consistent with the nature of the Space and the security measures advertised in the Listing.

Theft or criminal event: you are not automatically liable

If theft, burglary, or any criminal event occurs at the Space, you will not be liable as long as you do all of the following:

To avoid disputes later, Anexo A recommends registering the initial state of the Space and the Depositante’s goods through photos, inventories, or other verifiable means. Do this at the start of every operation; it protects you from future claims.

Never accept payments outside the platform

Accepting cash, direct transfer, or payments through channels other than the Site violates the Terms and Conditions. SpotMe can only apply tax withholdings, issue CFDIs, mediate disputes, and protect the operation when everything goes through the platform. If a Depositante asks you to pay outside, report it to support.

If you have a conflict with a Depositante, SpotMe offers a five-step mediation process for SpotMe Now rentals (Anexo A). It includes the right to escalate to PROFECO if the dispute is not resolved within reasonable timeframes.

. SpotMe Pro and Traditional rentals are governed by the contract with your specialist or broker, off-Site.

 §13 (Insurance) and §14 (Damage or loss). On Chubb coverage: 

Cómo SpotMe protege la operación del Anfitrión: verificación de identidad, cobertura Chubb opcional, límites de responsabilidad por daños y procedimiento ante robo.

Security for Hosts