Payments

How do I link my bank account to SpotMe?

To receive your payments, you'll need to provide the bank account where you prefer the transfers to be deposited. We use Stripe, a secure and reliable payment gateway used by thousands of companies worldwide, some as large and prestigious as Amazon.

Follow these steps to link your bank account with SpotMe:

• Log in to your profile.
• In the left menu, go to Bank Account.
• Add the requested details to enable deposits to your account.
• Confirm all the details and click "Continue."
• Verify your phone number with the code sent.

You can change your Stripe settings, including the account where you want your deposits to be completed, at any time.

How are payments made to the Host?

At SpotMe, we facilitate the payment process for you. Simply share your bank account through Stripe, and we will charge the Renters.

When will I receive payments?

We will pay on the first day of each 30-day period, during which we automatically collect payments from the Renters.

This way, we ensure that the rental period covers the payment for the entire month. 

Depending on each bank, it may take three to five business days for the payment to appear in your account.

Where can I find my payment history?

You can check your payment history or see when you will receive your deposit in the Payment History section.

What fees does SpotMe charge?

At SpotMe, we charge a small fee for each 30-day rent payment; this is charged to the Renters, not the Hosts.

This way, we can continue to provide you with the best service and keep our platform up to date.

Is my banking information secure?

Yes, at all times. SpotMe does not store or share any confidential information. All your data is processed through Stripe's secure servers, our payment gateway; it uses encrypted and PCI-compliant servers.

Tax fees

All income earned in Mexico is subject to tax fees, including the spaces you rent through SpotMe.

We recommend you consult your accountant or tax expert to resolve any doubts.

Tax information on SpotMe

SpotMe or our payment server Stripe may request your RFC (Registro Federal de Contribuyentes) as part of the SAT's (Servicio de Administración Tributaria) requirements.

Your data is always treated with total security and only for the purposes mandated by law.

Does SpotMe notify the SAT of my payments?

No. At SpotMe, we only provide notifications about our company's actual income, not the Hosts' earnings.

We invite you to consult with your accountant or tax expert to learn more about the feed you must pay to the SAT.

What do I do when I don't see the payment in my bank account?

If you already expected your payment but didn't see it reflected in your bank account and you have already connected your account to Stripe, follow these steps:

1. Check the payment date.

Remember that you will receive your money at the end of the rental period every 30 days. Sometimes, it may appear in your bank after 3 to 5 business days.

2. Double check your Stripe account.

Sometimes, Hosts don't see the payment because they need to update the information in their Stripe account.

3. Check if it is necessary to modify any tax or banking information.

You can do this in "Manage Host Payments" in the Bank Account section. After logging in to Stripe, make the necessary updates at the top of the control panel on your page.

4. If you find any errors in Stripe but cannot correct them, please get in touch with their support team.

If you need help finding your payment after following these steps, contact our Customer Service.

How do I change the bank account connected to my SpotMe profile?

If needed, you can change your bank account at any time.

1. Visit the Bank Account section and click "Manage Host Payments."
2. Verify your identity by entering the code Stripe sends to your phone.
3. Click on the profile icon.
4. Click the pencil icon next to your current bank to edit it.
5. Fill out your new banking information.
6. Click "Save."

How do I correct errors in my Stripe account?

If you receive an error message when logging in, indicating that you already have an existing account on Stripe, follow these instructions:

1. Visit your SpotMe profile.
2. Go to Bank Account in the left menu and click "Add Bank Account."
3. Click "Sign In" at the top right of the form.
4. Login with the email and password you used for Stripe.
5. Click "Connect Bank Account."
6. You will be automatically redirected to SpotMe.
7. Finally, click "Finish."

Creating a new Stripe account

If you still receive an error message from Stripe, you probably already have an account. You must use a new email address to connect your bank account with SpotMe to fix this.

Start the process again by clicking "Connect Bank Account" on SpotMe.

Should I ask for a deposit for my spot?

No. SpotMe does not allow Hosts to request deposits for rent, keys, or any item included in the rental.

All charges must be included in the final price of your listing.

Protection for the Host

If a Renter's payments are delayed or not paid, we guarantee you up to two months of your earnings.

Consult our Terms of Service for more details.

Can the Renter pay for more months in advance?

No. You will receive your payments automatically month by month. This way, we avoid problems and confusion and can provide security and protection to both parties in their transactions.

Why can't I use cash, a check, or a different payment platform?

At SpotMe, we work to connect Hosts with Renters while protecting both. With our payment platform, we can resolve payment, item, rental, or user issues.